Published policy
Cancellation and Change Policy
How to request cancellation or a change, what must be agreed before payment, and how event-specific terms govern refunds, rescheduling and vendor costs.
The terms for your event
This policy describes the general cancellation and change process for Solomia Events, operated by Solomia Design LLC. It does not establish a universal cancellation fee, deposit, refund percentage, notice deadline, credit period or rescheduling allowance.
Your written event documents, disclosed before acceptance or payment, must state the applicable cancellation, change, weather, vendor-cost and refund terms. Those accepted terms and applicable law determine the outcome. If they are missing, request a complete version before proceeding.
An inquiry, planning estimate or package request is not a reservation and does not by itself create a cancellation charge.
How to request a cancellation or change
Email bookings@solomiaevents.com with your event date and inquiry or proposal reference. Describe whether you want to cancel or change the date, location, guest count or scope. For payment questions, email billing@solomiaevents.com.
Keep a copy of your request. We will review it and acknowledge the applicable next steps. If your event is imminent or you have not received an acknowledgment, call +1 954 860 1458. Contact hours are 9:00 AM–6:00 PM Eastern Time; event-day communication arrangements are confirmed separately.
Notice timing and any required delivery method follow your accepted agreement and applicable law. An acknowledgment is not, by itself, acceptance of a replacement date or a promise of a particular refund.
Client cancellation
The agreed terms determine treatment of amounts already paid, completed planning, reserved inventory, custom work, perishable goods and outside vendor commitments. Any amount retained or charge requested must have a basis in the accepted terms and applicable law.
The absence of a standard fee on this page is not an agreement to a particular refund percentage. Ask for an explanation of the applicable charges and credits if the calculation is unclear.
Changes and rescheduling
A requested change is subject to availability, site rules, operational feasibility and the effect on vendors and price. A new date, substitute location or revised service is confirmed only when agreed in writing.
Your event documents must state any rescheduling allowance, eligible period, deadline, additional costs and what happens if the replacement date or location is unavailable. There is no automatic right to unlimited transfers or an undisclosed extra fee through this general page.
Outside vendors and custom items
Third-party bookings, rentals, flowers, food, permits, venues and custom-produced items can have separate cancellation or transfer terms. The event documents must identify who contracts with the vendor and disclose applicable costs and restrictions before commitment.
A cost is not automatically nonrefundable simply because a vendor is involved. Its treatment depends on the disclosed agreement, the responsible provider and applicable law.
Weather, closures and cancellation by Solomia Events
Client cancellation, unsafe conditions, a site closure and an emergency order are different situations. The Weather Planning Policy at solomiaevents.com/weather-policy and your event documents explain the applicable planning process.
If Solomia Events cannot provide confirmed services, we will contact you about the affected scope and options under your accepted agreement and applicable law. A replacement date, substitute service or credit requires agreement. This policy does not waive any nonwaivable consumer rights.
Records and later policy changes
Keep your accepted proposal, agreement and change correspondence. Later updates to this public page do not automatically change the terms of an existing booking. Any refund, credit or revised balance must be recorded against the applicable event and handled under the accepted terms and applicable law.